Quality Assurance– Salla Group (Aleppo)
- Job Purpose
To ensure the highest quality standards for products and services while monitoring the efficiency of financial and operational processes. This role aims to enhance the customer experience through precise field studies and the design of policies that ensure operational discipline and group growth according to well-studied standards.
- Responsibilities and Key Tasks
- Customer Experience: Design and conduct periodic studies to measure customer service quality and satisfaction with the shopping experience in stores, and follow up on customer complaints.
- Inspections & Quality Control: Perform regular inspection tours of branches and the central warehouse to ensure compliance with hygiene and proper storage standards; monitor product quality and expiration dates to guarantee product integrity.
- Supplier Evaluation: Coordinate with the Purchasing Department to evaluate the quality of suppliers’ goods before receipt and ensure they meet the required specifications.
- Financial Auditing: Audit financial operations within branches to ensure adherence to the financial policies approved by Central Management and to mitigate risks.
- Policy Development: Build and update oversight policies and procedures, and monitor the accuracy of their implementation on the ground across all departments.
- Data Analysis: Design surveys and build mechanisms for data collection and analysis to extract accurate Key Performance Indicators (KPIs).
- Market Intelligence: Collect information regarding competitors’ prices, market trends, and products available in the local markets.
- Performance Evaluation: Establish principles and criteria for periodic performance evaluation (for both services and operations) and issue technical and administrative reports to support decision-making.
- Academic and Professional Requirements
- Education: A University Degree in Economics, Business Administration, Food Engineering, or any related field.
- Technical Skills: High proficiency in designing surveys, using data analysis tools, and extracting statistical reports.
- Experience: Previous experience in quality assurance or administrative and financial oversight, preferably within the retail sector.
- Reporting Skills: Exceptional skill in drafting analytical reports that bridge the gap between numerical data and field reality.
- Personal Traits: High attention to detail, professional integrity, clarity in writing administrative and technical reports, and a firm personality with the ability to make correct field decisions.
